Frequently Asked Questions
Who is SignArts?
SignArts offer stylish wall decal stickers for your interior rooms. It’s like hiring an artist to paint your interior walls but without the high price. SignArts is in Narre Warren South, Victoria, Australia. We design and produce all our decals in-house and all our decal designs can only be purchased online. Because our decals are made to order, a physical storefront is not needed. Our specialise designers and team members give each of our clients the utmost attention.
What Is the difference between a Vinyl Wall Decal, Printed Graphics Decals & Wall Murals?
We carry 3 types of wall decals. The type of wall decal will be noted within each individual product page. All SignArts wall decals are sticky on the back side, so you don’t have to use any glue or chemicals to stick them on your walls. Don’t worry! We will provide instructions with every order.
“Vinyl Wall Decals”
These are made of the same vinyl material used on billboards and other signage that you might see around town. They are extremely reliable and rated 5-10 years for exterior use. Since our decals are used mainly on interior walls, that means they will last for many more years to come. These are actual cut-outs of a design, so when you apply it on your wall, your wall colour will be your background colour. They usually come in one solid colour or a combination of 2 or 3 colours. When applied to your walls, it will look like the design was painted by an artist. Vinyl Wall Decals are removable but not re-usable once they are removed.
“Printed Graphic Decals”
Just like the name indicates, these are designs that are printed on graphic decal materials. They are either printed on white background canvas-like textured sticker or on a clear vinyl sticker. The decal designs are also contoured cut to the image, so there will never be any white square borders around our decals unless noted. Printed Graphic Decals are removable and re-usable.
Wall Murals are our largest produced wall stickers. They can cover the entire wall like wallpaper, but you don’t need any wallpaper paste or special chemical glue to adhere them to your walls. They are basically a large sticker. Simply peel and stick. SignArts Wall Murals are also removable and repositionable. Take them with you when you move.
I have textured walls. Will your wall decals work on textured surfaces? How about bathrooms? How about wallpaper?
*Our decals can be applied on most flat surfaces, including slightly textured interior walls, windows, mirrors, tiles and bathroom walls or any smooth surface.
*They will NOT work on heavily textured walls, like Knockdown textured walls or any stucco type texture. If they are rough by touch, then our stickers will not work on your walls.
*You can test this by applying a regular sticker on your wall. If it sticks well enough then our wall decals should work on your walls. They work great on matt-finish or semi-gloss wall paint.
*DO NOT apply SignArts wall decals to freshly painted walls for at least 2 weeks or until your wall paint is fully cured.
*Make sure to wipe down your walls with a dry cloth to remove any dust or debris that might be on your walls before applying decals.
Can you put our decals on your bathroom wall?
YES. Before you apply our decals in your bathroom, please make sure the bathroom is not humid. Don’t apply the decal after a shower. The bathroom wall needs to be completely dry before applying. You can also stick our decals on tiles, shower curtains, mirrors, or any smooth surface.
My walls are wallpapered already. Now What?
DO NOT apply SignArts wall decal over wallpaper or any paper material. They are NOT removable.
I know all decals are removable, but how do you remove them and will it take off the paint?
Removing your decal is easy.
Simply peel up an edge with your fingernails and slowly peel the decal off your wall! Since we cannot guarantee the condition of the wall surface, some paint chipping might occur. Some minor paint touch up may be required on some walls. Take your time when removing the wall decal and you can prevent most of the paint chipping if any. If you applied SignArts wall decals on mirrors or glass surfaces, we recommend you use a blow dryer to warm the decal to help loosen the adhesive from the decal and peel slowly.
Can I apply the wall decals to my freshly painted walls?
If you just painted your walls, please allow at least 2 weeks or until your wall paint is fully cured before you apply our wall decals. They will NOT work on freshly painted walls. You must let your wall paint dry completely before applying the decals on your walls. Although the paint may be dry to the touch, it is not fully cured yet. Tiny little air pockets are still releasing gasses that our eyes can’t see. This will cause the wall decal stickers to come off.
*Very Important: Zero VOC or Low VOC (volatile organic compound) paint chemicals can take 6-8 weeks to fully cure.
Can I request a size?
YES. If you don’t see a size you need for your walls, please email us your wall size or the dimensions you need the decal to be and we will get back to you on the price.
Email us via our Contact Please include the following information in the comment section for faster service:
-Item number Located within the Product page – Size – Colour.
Give us your height size or the width size and we can calculate the proportionate size for you.
Can SignArts produce a custom design for me?
YES. Please email your image to us at firstname.lastname@example.org
Please include the size and colour (if applicable) with your email.
Any request is welcome. We will get back to you on the price quote for your custom design wall decal
If I order more than one decal, can I combine the shipping?
Combined shipping is possible when you order your decals at the same time.
Our shipping/checkout page will automatically combine your shipping costs. The total will be given to you at checkout.
I just placed an order online? When should I expect delivery?
All SignArts wall decals are made to order per the size, direction, and colour of your choice. This process usually takes 1-2 business days to design, cut, and package your order. Larger custom orders might take up to 3-4 days to complete. Once everything is packed and ready for shipment, Australia Post takes 3-7 business day for delivery.
Express Shipment are shipped using Australia Post Express mail. Orders are shipped within 24hrs-48hrs depending on the time of your order. We will do everything possible to rush your order out on the same day your order took place or it will ship the next following business day. If you have any concerns regarding Express shipments, please email us.
International Shipments can take 7-25 business days, depending on your location and customs/duties.
We ship using Australia Post Service (Auspost) and Larger orders that weigh over 3-4Kl might be shipped using the most cost effective method where available.
P.O. Box addresses and International addresses will be shipped using Australia Post.
We guarantee all deliveries if the package is lost or damage. Please e-mail us if you have any concerns or questions.
Do you ship outside Australia?
YES, we do a lot of business outside the AUSTRALIA
International Shipping varies from country to country.
Your order will be charged import fees (including taxes and other duty fees) by your country’s governing rules and regulations.
Unfortunately, SignArts does not have any control over these fees.
How long will it take for my order to arrive?
Australia Post can take 7-15 business days. (Locations can vary)
Australia Post Priority can take 6-10 business days. (Locations can vary)
European countries and South American countries can take 10-20 days.
International shipping can take 12-30 days.
Of course, these are just our estimates of arrival times based on our experience. Please be patient on your arrival time. We will try our best to get your order out to the post office for shipment as quickly as possible. Once we hand over your order for shipment, it is out of our hands. Remember your package may have to travel through several different countries before it gets to you. Most delays occur at customs.
Feel free to email us if you have any concerns or questions.
What are your international shipping rates?
International Shipping varies from country to country. Rates will be applied to your order at checkout.
My wall decal package never arrived, what should I do?
99% of all our decals are delivered on time.
However, that leaves us with 1% that are either lost or somehow delayed in that delivery wormhole.
Please DO NOT worry, we will get you the items you ordered or we will get 100% of your money back, guaranteed.
It’s only fair, SignArts is not here to scam anybody out of their hard earn money. We take pride in our work and we want our customers to tell everyone about us.
Please contact us with your concerns: email@example.com
What are your business hours?
Our business hours are Monday through Friday, 8am-5pm. Weekends by appointment ONLY
If we are not able to fulfil your order before the 3pm (ET) package pickup time, we will complete it by the following business day.
I am not satisfied with my product. Can I get a refund?
First and foremost, we want to apologise for not making your experience with SignArts a pleasant one.
If you received a damaged/defective, or maybe a decal that is not up to your standards, please email us first.
We will try our best to resolve any problems you may have and if you are still not 100% satisfied with our products, we will refund your entire order back to you.
Please email us for any questions you may have: firstname.lastname@example.org
Terms & Conditions for returns, refunds & exchanges
Refunds are only valid for unused items within 30 days of delivery of packages.
No refunds or Exchange for custom orders. Replacements are shipped out upon the return of your original order.
Please email us and we will gladly work with your situation. email@example.com